IT Packaged Services are off the shelf services offered by manufacturers and are typically for machines with standard configurations whereas maintenance contracts tend to be bespoke packages for IT Hardware with non-standard configurations. With maintenance contracts it is possible to put multiple machines on one contract.. When you need to contract services across the entire organisation where additional servicelevels are required or multiple service levels are required or multiple systems are involved, ServiceSuite is the preferred option. We also offer maintenance services, maintenance agreements and maintenance contract renewal for the hardware, software and for the printer.

Maintenance contracts are perfect for customers who need:

• IT Availability to match required service levels
• MultiVendor support
• Hardware maintenance and software support
• Bespoke services set specifically for their organisation
  

Maintenance Contracts provide one integrated contract to cover ongoing support and availability requirements of the customer’s hardware and software infrastructure including:

• Machine repair around the clock
• Machine preventative/predictive maintenance
• Error analysis/remote support facilities
• One integrated contract supporting the manufacturer’s products
• Straightforward contracts
• Multi-year contracts which can be updated annually
• One Single invoice Prepaid
• Flexible management of your inventory